Welsh Language Caseworker – Cardiff – Legal Aid Agency – 86678 - #1100031

Job Title: Welsh Language Caseworker

Contract Type: Permanent

Grade: AO

Salary range (depending on location): National - £22,940

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

A Recruitment and Retention Allowance (RRA) of up to £2,177 may be available for successful candidates with exceptional skills and experience.

Location: Cardiff

Directorate: Case Management

Team: Operational Delivery

Working Pattern: The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely, part time or as part of a job share etc.

If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover three days of the week.

To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.

Reporting to: Brendan Lynch

Closing date for applications : 15/05/2024

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems. 

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Case Management

The Case Management department is the delivery function of the Legal Aid Agency (LAA) and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that providers are fairly paid for the delivery of the legal aid. As part of the work we do, we must ensure that we fund appropriate cases whilst protecting public money.

Job Summary

As a member of our Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can:-

• Process applications for legal aid or


• Process claims for costs or


• Undertake activities related to the collection of payments

Key Responsibilities:

• Build & maintain an understanding of current guidance and regulations and use this to make accurate decisions on casework.


• Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers.


• Provide a Welsh Language Service, to include handling telephone calls, correspondence and undertaking translation of documents.


• Working to required productivity and quality targets in a variety of work streams.


• Engaging in Quality Control and consistency exercises. Ensuring improvements are made where needed.


• Ensure all data is processed accurately, securely and in accordance with MoJ information assurance guidelines.


• Provide ongoing support, guidance and mentoring as required to colleagues.

Essential Knowledge, Experience and skills

• Fluent Welsh speaker


• Effective analytical and numerical skills


• Ability to work with minimal supervision and as part of a team.


• Effective communication skills both written and verbal


• Ability to interpret and apply guidance and regulations and use it to make accurate decisions


• IT Literate – a good knowledge of Microsoft office and digital technology

Desirable Knowledge, Experience and skills

Person Specification

• Enjoys working in a fast changing environment


• Enjoys working independently and as part of a team

Assessment approach

Application Process

As part of the selection process, you will be asked to submit:

A Personal Statement (max 750 words) demonstrating how your experience meets the key responsibilities and essential criteria for the role. Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview in person or via Microsoft Teams where you will be assessed against the following:

• Strengths relevant to the role


• Some, or all, of the following Behaviours:



• Making Effective Decisions

Use guidance, analyse relevant information and ask colleagues for input to support decision making. Identify and deal with any errors or gaps in information before making a decision. Consider the diverse needs of those affected by decisions and how it will impact them. Provide advice and feedback to support others in making accurate decisions. Ask others to clarify decisions when confused and query any issues that arise constructively.

• Managing a Quality Service

Gain a clear understanding of customers’ needs and expectations. Plan, organise and manage your own time to deliver a high quality service which gives taxpayers a good return for their money. Act to prevent problems by identifying issues, reporting them and providing solutions. Keep customers and all colleagues up to date with progress. Show customers where to access relevant information and support that will help them to use services more effectively.

The assessment process will also involve Welsh written and verbal exercises.

Shortlisting is planned for week commencing 15/05/2024

Interviews are planned for week commencing 01/06/2024

If you would like more information on this opportunity or the RRA, please contact – Brendan Lynch (*************@justice.gov.uk)

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing **************@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.

If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.