Interface Coordinator - #1677066

Interface Coordinator - UK (Remote) - 12+ months (Contract) - 25k - 30k GBP/Annum

Role Overview

The Interface Coordinator will work remotely to configure, test, and collaborate with a third-party provider in the implementation of Point of Sale (POS) systems across hotels. This role is ideally suited for a tech-savvy professional with deep familiarity in hotel operational interfaces—such as keys, phones, POS, and Property Management Systems (PMS). With a focus on ensuring seamless system integration, the successful candidate will leverage strong communication skills and a positive, engaging personality to drive project success.

Key Responsibilities

• System Configuration & Testing:


• Configure and test hotel interfaces to integrate POS solutions with existing hotel technologies (keys, phones, PMS, etc.).


• Perform troubleshooting and quality checks to ensure reliable and efficient systems integration.


• Vendor Collaboration:


• Work closely with a designated third-party company to facilitate the smooth implementation of POS systems in hotels.


• Act as a primary liaison between internal stakeholders and external vendors, ensuring timely communication and effective project coordination.


• Interface Management:


• Document configuration procedures, test outcomes, and resolution of technical issues.


• Ensure that all hotel interface integrations adhere to operational standards and project specifications.


• Communication & Reporting:


• Maintain clear and consistent communication with project teams and stakeholders.


• Provide regular updates on progress, challenges, and overall project status.

Required Skills & Qualifications

• Technical Proficiency:


• Strong understanding of hotel interface systems (e.g., key systems, phone systems, POS, PMS).


• Experience with Point-of-Sale systems is a significant plus.


• Industry Experience:


• A minimum of 5 years’ experience in hotel operations, with demonstrable expertise in hotel technology.


• Preferably, candidates should have experience with Hilton or be familiar with Hilton operational standards.


• Communication & Interpersonal Skills:


• Excellent verbal and written communication skills.


• Capable of articulating technical concepts to a non-technical audience.


• Problem Solving:


• Proven ability to troubleshoot system issues and implement efficient solutions in a remote working environment.

Preferred Attributes

• Personality:


• Positive, approachable, and a good team player with a strong sense of responsibility and initiative.


• Additional Experience:


• Any previous hands-on work in testing and configuring POS or hotel operational systems will be considered an advantage.