Information Technology Assistant - #1677068

Facultatieve Technologies


Date: 9 hours ago
City: Cardiff
Contract type: Full time
Work schedule: Full day
Facultatieve Technologies

This is a great opportunity for someone starting out their career in IT and are keen to learn and develop within the IT team.


Job Purpose:


Utilise computer equipment, software and diagnostic tools to perform a broad range of assistance, monitoring and maintenance of the computer systems and networks within the organisation. Update the IT Support Engineer on status of technical issues and projects.


Main tasks, duties an responsibilities:



  • Perform maintenance and installation of IT systems including Microsoft Workstations and switches.

  • Resolve 1st and 2ndrd line support issues for key business systems.

  • Troubleshoot, diagnose problems and implement corrective actions, within prescribed guidelines and/or escalate to IT Support Engineers.

  • Update the lead IT Engineer on status of technical issues and projects.

  • Ensure self-development to ensure knowledge and skills remain up to date.

  • Ensure procedures are followed correctly.

  • Work with management and team members to identify, implement and drive actions for continuous improvement.

  • Work with and support your own as well as other departments within the business to achieve departmental and Company objectives.

  • Promote teamwork and cooperation at all levels.

  • Communicate clearly and concisely with team members and colleagues, whether in writing or verbally, in order that expectations are understood.

  • Be flexible in your approach to duties in accordance with the requirements of the business.


Experience, Skills and Qualifications:



  • Ability to problem solve effectively, work alone with minimum or no supervision and work equally effectively as part of a team

  • Being able to illustrate and demonstrate knowledge of the following would be advantageous, Azure, MS Office 365 Windows Server 2022, Exchange 2019, MS SQL, Windows 10 & 11, IIS, Network Topology & Backup Systems.

  • Any formal Microsoft Training would be advantageous as would A level or BTEC Level 3 or 4 in appropriate subjects.

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