Product Support Technician - #1691423

Job Description Product Support Technician Location Cardiff CF LT :

We are looking for a Product Support Technician to provide technician support for engineering products and projects conducted on time, within budget and with the required level of quality.

The successful applicant will:

• Assist in the maintenance of legacy products by providing design engineering support for drawing, BOM, manufacturing and material changes as required to meet defined device and manufacturing requirements.


• Build and evaluate concepts and prototypes to demonstrate the product performance, manufacturability, material selection, safety and cost are consistent with the customer and regulatory requirements.


• Raise, coordinate and manage engineering builds to facilitate design and manufacturing changes.


• Develop test protocols from defined test methods in order to generate reliable and regulatory compliant data during design verification events.


• Perform physical, electrical and simulated use testing and inspection and evaluation of medical devices to provide evidence supporting their design verification.


• Assist in the creation of formal Bill of materials and release through Product Lifecyle Management (PLM) system


• Support project teams, process engineering and other engineering personnel in product design development originating or editing project documentation to meet or exceed customer, company and project needs


• Work within timelines and cost estimate for development tasks and appraise management of performance against plan to maintain compliance to project schedule


• Generate and review design history file documentation in compliance with Good Manufacturing Practice (GMP), Quality System Regulations (QSR), International Standards Organisation (ISO) and company Product Development Process (PDP) requirements throughout the project life cycle to ensure the design is fully documented.


• Work in accordance with Company Quality Standards, procedures and processes and comply with the requirements of Good Documentation Practices (GDP) and Good Manufacturing Practices (GMP).

Education / Qualifications:

• Higher National Certificate/Diploma or equivalent calibre in Science, Engineering or Technology discipline.

Behaviours / Skills / Experience:

• Wide technical knowledge base with good analytical skills.


• Ability to communicate effectively with technical personnel.


• Ability to think logically and creatively and possess sound report writing skills


• Works with integrity, customer focus, accountability and as part of a team.


• Good planning, organisation and control skills


• Able to use initiative


• Strong problem solving skills


• Competent in MS Word, Powerpoint and Excel

Benefits

• Generous Pension Scheme (10% employer contribution)


• Life Assurance (4 x salary)


• Private Medical Insurance


• Dental Cover


• 25 days Annual Leave (plus bank holidays)


• Employee Assistance Programme


• Discretionary Bonus

About ATL Technology ATL Technology is a fast-growing provider of outsourced design, development and manufacturing services to the medical device market, and its UK site is based in St Mellons, Cardiff. We believe that there is a better way to bring medical devices to market and we use an engineer-to-engineer approach to develop custom interconnect solutions for medical devices that improve the quality of one's life. It is our mission to be the leading provider of custom engineered solutions for top medical device manufacturers. Aside from our site in the UK, we also have operations in China, Costa Rica, Taiwan and the USA; plus remote staff in strategic global locations... and we're growing!

Other information You will be required to provide evidence of your eligibility to work and reside in the UK, in accordance with the requirements of Section 15 of the Immigration, Asylum and Nationality Act 2006. The role that you are applying for may require you to undertake a Disclosure & Barring Service (DBS) check. At Gyrus Medical Ltd (An ATL Technology Company), we have a dedicated in-house recruitment team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL (which is now closed to new suppliers). Please note that Gyrus or ATL will not be responsible for any fees, charges or terms associated with any such CVs. CVs will only be accepted from approved agencies where terms and conditions have been agreed and we have instructed them to work on specific positions. Agencies will be contacted by the recruitment team should we wish to engage their services. We do not take sales calls and politely request that you refrain from directly approaching the recruitment team or line managers and remove Gyrus Medical Ltd from your mailing list. Thank you for your understanding. Gyrus Medical Ltd (an ATL Technology Company) is an equal opportunity employer.