Coaching & Development Specialist - #1693964

Do you have excellent cruise knowledge?

Do you have experience coaching and developing people?

Are you based in the Southampton area?

This job could be exactly what you are looking for

Role:

• Developing and delivering induction programs


• Providing support and developing people to exceed their targets.


• Shape and develop new employees for our Customer Service and Sales Teams. T


• Drive to support our people to excel.


• Onboarding


• Engage groups and make learning fun.


• Asmbassador for the company


• Responsible for promoting and setting professional standards


• First point of contact for new starters and provide coaching & support for our existing staff


• Delivering refresher training and buzz sessions.

Key Responsibilities:

• Deliver high-quality classroom and remote training sessions


• Evaluate their effectiveness


• Design deliver and update training materials


• Support new starters into the business providing a high-quality onboarding experience from recruitment to delivery to their team.


• Work collaboratively with the training team


• Assist with administering training events from external sources


• Liaise with suppliers and other departments to assist in the planning and organising of training


• Assist in updating supplier information on the Learning Management System


• Assist and support the team to achieve daily/weekly/monthly targets


• Work collaboratively with other departments to check accuracy of training information


• Comply with all company policies and procedures


• Coaching, developing individuals and teams to improve performance an exceed KPI's


• Improve the customer experience at every interaction

Skills and Experience:

• Training experience is Essential


• Cruise Travel Knowledge is Essential


• Internal systems and processes knowledge is an advantage


• Excellent IT skills a good working knowledge of G Suite Function/Microsoft office


• Experience of digital content authoring tools an advantage but not essential


• A keen understanding of training trends,developments and best practices


• Hold a level 3 in education and training or equivalent experience

Package:

£33,000 to £37,000 dependent on experience + Bonus

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