IT Support Officer (Band 4) - IT Admin - Cardiff and Vale University Health Board - #1696399
Cardiff and Vale University Health Board
A new and interesting opportunity is available for a motivated person to join the IT Support Team at the University Hospital of Wales, Cardiff as an IT Support Officer. We are looking for 12 candidates for a fixed term period which will end on the 31st March 2026. This role will play a pivotal part in the deployment of Windows 11 across various devices within the organisation.
The post holder will be expected to be an active member of the team, and the successful candidate will need to be able to adapt to new technologies and processes.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
This post is for an IT Support Officer who has enough knowledge and experience to assist with the deployment of Windows 11. The post holder will be responsible for imaging and delivering new devices as well as upgrading existing ones.
The successful candidate must have excellent organizational, problem solving, and communication skills. They must also be able to work under pressure and have the ability to work well in a team setting to maintain a high level of service.
A candidate who has worked on previous large scale deployments would be a beneficial for this role.
This post is fixed term/secondment for 12 months to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
The main duties are listed below, full details of the job can be found in the job description and the personal specification attached to the application.
- Deploying Windows 11 across multiple devices efficiently and effectively
- Diagnosing and resolving issues related to the Windows 11 rollout
- Working closely with IT teams to ensure minimal disruption during the installation process
- Providing technical support and training to end users post-deployment
- Creating detailed deployment documentation and reports
- Conducting compatibility assessments of hardware and software
- Collaborating with project managers and the technical lead to meet rollout deadlines
- Delivering a user-friendly and professional deployment experience, ensuring a smooth transition to Windows 11.
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