1st Line Support Technician - #1698075

I am currently working with a brilliant established legal firm in central London who are looking for an passionate and euthanistic '1st Line Support Technician' to join their team on a permanent basis.

The Successful Candidate must have at least 1 years experience working as a Support Technician for a Law Firm.

Job Title: 1st Line Support Technician

Salary: £25,000 - £29,000

Location: Central London (Hybrid - rotating schedule - 2 days in the office one week, followed by 3 days the next week)

Industry: Legal

Start: ASAP

Responsibilities:

• Provide tech support for hardware, software, and peripherals.


• Log support calls, document outcomes, and update users.


• Resolve calls promptly and within SLA targets.


• Redirect/escalate support requests as needed.


• Offer professional and rapid user support.


• Liaise with colleagues for continuity.


• Monitor stock of IT peripherals (monitors, docking stations, headsets, keyboards).


• Manage user accounts (email, systems) and maintain security.


• Complete daily checks and report/resolve issues.


• Ensure functional and maintained meeting rooms.


• Maintain manual backup files.


• Periodically review processes with the IT Manager.


• Adhere to policies and procedures.

ESSENTIAL

• IP/law firm experience


• Windows 10: 1 year


• Office 365 – 1 year (inc Teams)


• Microsoft Edge


• Understanding networking TCP / IP / DNS / AD


• Exchange 365


• Experience in IT helpdesk procedures and processes


• Understanding of Anti-virus / SPAM / Malware


• AD – Group Policies


• Outlook 365 – Online: 1 year


• Service Desk and End Point Central


• PC / laptop hardware components and build process


• Remote and on prem support


• Basic AD tasks (add users, group changes)


• Printer / scanner knowledge

If you are interested then please Apply!