Facilities Assistant - #1703892

Workplace Facilities Assistant

Location: Cardiff, CF10 1DY

Hours of work: 40

Contract Type: Permanent

The Workplace Facilities Assistant plays a key role in ensuring the smooth daily operation of our client offices, supporting both employees and visitors in a professional and welcoming environment.

This role focuses on the delivery of high-quality workplace facilities services, helping maintain a productive, safe, and efficient office space.

Job Description

Working closely with the wider ISS and client teams, you’ll support the back-office functions, uphold compliance through established procedures, and contribute to a consistently positive workplace experience.

You will be responsible for delivering excellent customer service, providing technical and operational support, and ensuring all FM processes are followed to the highest standards.

This is a great opportunity to be part of a team that takes pride in service excellence and collaboration.

Key Responsibilities

• Support the Senior Workplace Facilities Manager with coordination and documentation.


• Manage workplace data, reports, and systems to ensure accuracy and compliance.


• Coordinate services such as cleaning, catering, and maintenance for smooth operations.


• Act as main contact for workplace queries and liaise with suppliers.


• Maintain health, safety, and ESG compliance records and initiatives.


• Monitor budgets, process invoices, and assist with financial tracking.


• Identify and support process improvements and new workplace initiatives.

Professional and Personal Competencies/Qualifications

• Experienced in administrative or coordination roles, ideally within facilities or workplace settings


• Proficient in Microsoft Office and workplace management systems


• Highly organised with strong multitasking and prioritisation skills


• Excellent written and verbal communication


• Knowledge of health and safety regulations and reporting processes (preferred)

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.