Club Head of Membership - #1716376
Padium
Role: Club Manager Padium, Cardiff
Padium is the most premium padel operator in the UK, proudly growing from our flagship club in Canary Wharf which opened in August 2023, to new locations across the country. Our vision is to build a community-driven brand that delivers a world-class experience before, during, and after every match. Our Cardiff club will continue this ambition, offering state-of-the-art facilities, including high-quality courts, luxury changing facilities, a cafe/bar, pro shop, co-working space, players’ lounge, and a mixed-gender sauna.
We’re looking for an ambitious and charismatic Club Manager to lead our new club in Canary Wharf. This is an exciting opportunity to take ownership of a growing community and play a central role in our national expansion. You will be responsible for the overall club business, running the day-to-day operations at the club, managing staff, responsible for the retail unit, building a strong Padium culture, and creating a welcoming atmosphere for customers and team members.
Responsible for the club performance, with accountability for meeting overall budget targets
Planning and delivering effective campaigns to drive membership, court occupancy, and retail sales
Recruitment, training, and performance management of club staff to maintain our premium standards
Managing inventory and retail operations, including ordering and stock control
Creating an exceptional customer experience that aligns with Padium’s premium positioning
Fostering a positive club culture for both staff and customers, and builds a strong community
As Club Manager you will enjoy being hands-on, engaging with customers, and having a close understanding of all areas of the business especially sales, customer service, and building a strong community for customers and staff. We are a 7-days-a-week operation and the Club Manager will be required to work on a flexible basis to suit the activities of the club. We are looking for an energetic people oriented Club Manager to join us at a very exciting time for the launching of our new club!
A genuine passion for customer service and delivering an unforgettable club experience
High attention to detail, ensuring our facilities and service standards are consistently high
Competitive salary
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