Regulatory Conduct MI Manager - #1718762

(This is a hybrid role, and it requires travel to our Cardiff office regularly)

Excellent opportunity to join our Compliance team as a Regulatory Conduct MI Manager!

We are looking for someone who excels in analysing regulatory and customer outcomes data. The ideal candidate will be adept at identifying trends in conduct and regulatory data MI, pinpointing regulatory risks, and providing second-line challenge, oversight, and support to the business.

As a Regulatory Conduct M.I. Manager, you will support the Head of Compliance, Advice and Monitoring teams to identify appropriate trends and analysis where conduct/customer and regulatory risk appears and requires challenge and commentary. You will assist in preparing for senior governance committees by providing insights and trends related to regulatory risks through MI, ensuring proper documentation and reporting. You will oversee all regulatory standing data reporting reviews before submission, providing sign-off where required. Collaboration with key business areas to review and challenge their MI from a second-line perspective is essential to ensure accuracy and compliance.

1. Lead and manage all regulatory standing data reporting (e.g., RegData, FCA data requests), ensuring timely and accurate submissions.


2. Deliver second-line insight and assurance on FCA submissions (RMAR, GIVM, GIPP, REP008), providing expert analysis, challenge, and sign-off.


3. Drive robust oversight of business conduct, product, pricing, and Consumer Duty MI, offering second-line challenge and escalation where needed.


4. Produce impactful trend analysis and assurance reports for senior governance via the Senior Regulatory Advice Manager and Head of Compliance.


5. Collaborate closely with the Advice team to interpret key regulatory and customer data trends, enabling effective stakeholder challenge.


6. Leverage expertise from the Regulatory Technical Standards Manager to stay aligned with FCA priorities and emerging regulatory focus areas.

1. Strong analytical skills with a proactive, self-managed approach to identifying trends via MI and data to support senior stakeholders.


2. Skilled in stakeholder engagement and collaboration.


3. Proven experience in regulatory environments, particularly in insurance.


4. Confident, objective, and timely decision-making abilities.


5. Degree-educated or equivalent industry experience.


6. Excellent report writing, communication, and presentation skills.


7. Effective influencer with a strong team-oriented mindset.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

We take pride in being a diverse and inclusive business. Our culture is people-first, where everyone is accepted, supported, and empowered. We offer opportunities for growth and progression, and colleagues can share in our success with benefits like up to £3,600 of free shares annually after one year of service.

Our benefits include 33 days holiday (including bank holidays), increasing to 38 days with tenure, and options to buy or sell additional leave. Recognised as a Great Place to Work for Women, Wellbeing, and overall, for over 25 years, we are committed to removing barriers related to race, gender, age, sexuality, or other protected characteristics.

Explore our key benefits and see how we support work-life balance here.