Counter Assistant - #1723835

Contract Type: Permanent

Working hours: 16 hours per week, working any 4 out of 7 days including weekends

As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, organise travel money and documents, and handle bills and banking. We want our customers and colleagues to be proud to share their journeys with us.

• Deliver exceptional customer service to all customers.


• Manage queues and ensure customers can access services quickly and easily.


• Maintain high standards of governance and attention to detail.


• Support and collaborate with team members.

• A passion for providing excellent customer experiences.


• Confidence in communicating within the team.


• Motivation to achieve high standards and results.


• Adaptability to meet company requirements and goals.

In addition to salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners to help you save money and create memories, whether through meals, adventures, or entertainment. Our Employee Assistance Programme is here to support your wellbeing—physical, mental, or financial.

With over 230 years of history, WHSmith is a hub of the high street and a beloved part of our customers’ lives. Our stores celebrate milestones with cards and gifts, provide escape and education through our books, and support communication and currency needs through our Post Office Stores.

We are proud to be an inclusive employer, welcoming all colleagues to be themselves and feel valued in our team.