Head of Transaction Services (NHS AfC: Band 8c) - Primary Care Services - NHS Wales Shared Services Partnership - #1723847

We operate from bases across Wales. We have implemented agile working and will ask you to attend your contractual base at times. Dependant on your role, you may need to commit to travel throughout Wales and to making best use of our technological solutions in order to develop, lead and support the service.

An exciting opportunity has arisen for an experienced senior manager to lead, shape and influence our Transaction Services team within the Primary Care Division.

You will strategically lead the Transaction team in managing the ongoing delivery and transformational development, influenced by NHS Wales Health Boards, Primary Care Contractors and Welsh Government
To successfully fill this role, we are seeking an experienced senior manager with a proven track record of delivering modernisation and transformation projects across complex environments.   You will have the gravitas and energy to advise and influence colleagues and stakeholders at the highest levels within the NHS in Wales, Welsh Government and other organisations. Most importantly you will have an appetite to steer and lead the team through exciting times as our services continue to grow.  As a key member of the Primary Care Services Senior Management Team, we are looking for candidates who have experience of working in complex, system-wide and politically sensitive environments and can demonstrate an inspiring and inclusive leadership style.

To play an integral role as part of the Primary Care Services senior management team in setting and delivering the strategic agenda for the division. This will be intrinsically linked to the delivery of the overall Shared Services vision in becoming a world class organisation. 

Specifically this role will develop and implement the modernisation agenda for PCS in terms of providing a robust and standardised environment to enable staff to succeed inside the organisation and be the prime link between PCS and its external customer and stakeholder communities.

To engage directly and forge robust professional relationships with stakeholders and ensure that all forms of communication is of high quality that continually enables a proactive approach in regard to service improvement.

English and/or Welsh speakers are equally welcome to apply

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. 

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone.  To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. 

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac