Customer Payments Administrator - #1726432

Department: Business Support

Location: Cardiff, UK

Description



Creating Safer Workplaces for Everyone.

We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

As part of this role, you’ll be responsible for managing the collection of customer payments, ensuring timely follow-up on outstanding balances, and maintaining accurate and up-to-date financial records. You’ll also reconcile accounts and work closely with both internal teams and external customers to provide excellent service and resolve any payment-related queries with care and efficiency.

This position requires a strong attention to detail, a proactive mindset, and great communication skills to support a smooth and positive payment experience for all stakeholders.


What that means day to day

• Monitor customer account balances and proactively chase overdue payments via phone and email
• Maintain accurate records of all collection activity and customer interactions
• Liaise with internal colleagues regarding queries raised to ensure a suitable and timely resolution is obtained
• Negotiate and set up payment arrangements using the company’s preferred payment platform(s)
• Follow up on returned and or cancelled payments
• Investigate and resolve payment discrepancies
• Proactively monitor accounts to identify potential payment issues and initiate pre-due-date collection activity, ensuring timely follow-up and sustained cash flow through early intervention
  
  

What you’ll need to be successful

We’re looking for a detail-oriented and highly organized individual with strong numeracy skills and the ability to effectively prioritize tasks in a fast-paced environment. The ideal candidate will demonstrate a high level of accuracy, a commitment to maintaining exceptional work standards, and a strong ethical approach.

Desirable Experience and Skills:

• Proven experience working within a Finance department
• Comfortable handling high-volume financial transactions
• Familiarity with financial accounting systems, particularly AX or NetSuite
  
  

This role is well-suited for someone who thrives under pressure, values precision, and takes pride in contributing to the smooth running of financial operations.


What you'll get in return

Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:



Personal Health & Wellbeing / Benefits


> Enhanced Parental Leave

>Generous annual leave

> Healthcare Plan

> Annual Giving Day – an extra day to give back to yourself or your community

> Cycle-to-work Scheme

Future Planning


>Pension scheme with employer contributions

> Life Assurance – 3X base salary

> Rewards Program – access to discounts and cashback

> LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?


Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.


Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.