Customer Service - #1789356

About The Company

CPS Group (UK) Limited is a reputable and well-established recruitment agency dedicated to connecting talented professionals with leading organizations across various industries. With a strong focus on integrity, professionalism, and client satisfaction, CPS Group has built a solid reputation for delivering quality staffing solutions. Our commitment to understanding client needs and candidate aspirations ensures a seamless recruitment process, fostering long-term relationships and success for all parties involved.

About The Role

We are currently seeking a Customer Services / Claims Handler specializing in Travel Insurance to join our client's dynamic team in Cardiff. This role offers an excellent opportunity for individuals looking to start or develop a career within the insurance sector. The position involves managing travel insurance claims primarily through email correspondence, with some interaction via telephone. You will be responsible for handling claims from initiation to resolution, assessing their validity, identifying potential fraud, negotiating settlements, and providing a high level of customer service throughout the process. The role is based in Cardiff, with 2-3 days per week onsite, and offers a competitive starting salary of £23,920 per annum plus benefits.

Qualifications

The ideal candidate will possess strong organizational skills and attention to detail. Excellent communication skills, both written and verbal, are essential to effectively interact with customers and internal teams. Prior experience in claims handling or insurance is not mandatory, as full training will be provided. Candidates should demonstrate a proactive approach, good problem-solving abilities, and the ability to work independently while managing their caseload efficiently. A basic understanding of fraud indicators and claims assessment will be advantageous but is not required, as comprehensive training will be given to develop these skills.

Responsibilities

• Provide a high level of customer service throughout the claims process, ensuring clients feel supported and informed at every stage.
• Assess liability and indemnity on each claim accurately, ensuring fair and consistent decision-making.
• Identify and escalate potential fraud indicators to protect the company and maintain integrity within the claims process.
• Negotiate settlements with customers and third parties to reach amicable and fair resolutions.
• Manage your own caseload efficiently, prioritizing claims based on urgency and complexity.
• Maintain accurate and detailed records of all claims, correspondence, and decisions made.
• Collaborate with team members and other departments to ensure smooth claims handling and customer satisfaction.
• Stay updated on company policies, industry regulations, and best practices related to travel insurance claims.
  
  

Benefits

Our client offers a comprehensive benefits package designed to support your well-being and professional growth. Benefits include annual salary reviews to recognize your contributions, 25 days of holiday plus 8 bank holidays, and flexible working arrangements that allow for remote work when appropriate. The company also provides necessary equipment to facilitate effective working from home. Additionally, employees have access to ongoing training and development opportunities to enhance their skills and advance their careers within the organization.

Equal Opportunity

Our client is committed to creating an inclusive and diverse work environment. They are an equal opportunity employer and welcome applications from individuals of all backgrounds, regardless of race, gender, age, disability, or other protected characteristics. They believe that a diverse workforce fosters innovation and reflects the communities they serve, and they are dedicated to ensuring a fair and respectful workplace for everyone.