Internal Sales Agent - #1791978

Department: Sales

Location: Treforest Office

Description

About Breedon Group:

Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

Are you ready to be a key player in our sales team, driving the success of our construction material products in the South West and South Wales region?

As an Internal Salesperson, you will be at the heart of our customer interactions, handling inbound enquiries, providing essential sales admin support to TSMs, and pricing, chasing, and winning orders. Your role is pivotal in ensuring our customers receive top-notch service.

You'll collaborate closely with our distribution and shipping team, managing customer orders and offering support over the phone. Your professionalism and dedication will shine as you represent the Breedon brand, delivering excellent service and building strong customer relationships.

If you're passionate about sales and thrive in a dynamic, fast-paced environment, this is the role for you! Join us and make a significant impact at Breedon.

This is a fixed term contract.

Key Responsibilities

• Answering Calls with a Smile: Be the friendly voice answering customer calls promptly, ensuring top-notch service every time.
• Master of Records: Keep track of all enquiries with precision.
• Quotation Wizard: Create and price quotations quickly and accurately, always within agreed tolerances, and ensure every enquiry has complete contact details.
• Detail-Oriented: Add comprehensive notes to each enquiry, documenting all customer interactions and decisions.
• Order Acknowledgment Pro: Process and confirm order acknowledgments.
• Enquiry Management Guru: Manage and track all enquiries, ensuring every lead is followed up to a win or loss.
• Report Champion: Impress the Commercial Manager with detailed weekly reports by 17:00 on Fridays, highlighting key sales data, including won/lost orders and major enquiries.
• Quick Quotations: Swiftly raise and price enquiries as requested by the TSM, meeting all deadlines.
• Sales Innovator: Spot opportunities to sell additional products and upsell with every enquiry.
• Query Resolver: Resolve invoice queries within 7 days, maintaining a flawless query log.
• Complaint Handler: Log and address complaints promptly, collaborating with production and territory sales managers.
• Customer Detective: Proactively identify new customers, track declining ones, and uncover exciting new site opportunities.
• Team Player: Support the Distributions team by handling calls and enquiries, aiming for first-call resolution.
• Flexible Contributor: Step in to assist other departments as needed, showing your versatility and commitment.
  
  

This role is more than just a job; it's an opportunity to thrive in a fast-paced, rewarding environment where your efforts directly contribute to our success. If you're ready to make an impact and grow with us, apply now and become a vital part of our exciting team at Breedon!

Skills, Knowledge & Expertise

• Focus on the customer relationship – maintain good customer relations and actively build new ones.
• Desire to succeed and build on customer base, upselling a range of products to ensure that Breedon succeeds and is the solution of choice for appropriate building projects.
• Peruse personal development of our product range.
• Effective time management, adhering to administrative policies and procedures.
• Attention to detail to ensure sales data produced is accurate.
  
  

Benefits

• A tailored, competitive salary
• Company Pension Scheme
• 25 days annual leave, plus bank holidays on top
• Share Saver Scheme
• Company Life Assurance Scheme
• Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
• Broad learning opportunities and career progression pathways
  
  

Diversity Statement

At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.

How To Apply

If you're passionate about joining our Surfacing team and making a significant impact, we want to hear from you. Join us at Breedon Group, where your work contributes to building the foundations for our communities. Apply today to start your career with us!