Customer Service Representative - #1794650
Carbon60
Date: 12 hours ago
City: Cardiff
Contract type: Full time
Work schedule: Full day
Job - Metering Service Advisor
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Salary - £14.79 p/h
Location - Cardiff
Working Pattern - Hybrid working
THE ROLE:
- Enter meter readings accurately into internal systems.
- Work extensively with spreadsheets to manage and analyse data.
- Support efforts to improve metering performance metrics.
- Handle technical and flow-based processes involving communication with third parties.
- Send and track data flows related to metering queries.
- Make outbound calls to customers and third parties to resolve issues.
- Respond to inbound customer queries as required.
- Collaborate with internal teams to ensure data accuracy and timely query resolution.
THE SUCCESSFUL CANDIDATE:
- Utilities background is desirable.
- Excellent phone manner and good working knowledge of Microsoft Office packages, (Word and Excel) is essential.
- Previous experience of working within a Customer Service environment.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Training will be provided.
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