Customer Service Administrator - #2071939

Are you an organised, detail‑focused individual who enjoys helping customers and working as part of a supportive team? We are looking for a Customer Service Administrator to join Cansford Laboratories and play a key role in delivering a high‑quality service to our customers.

This is an office‑based position within a laboratory environment. You will be one of the first points of contact for our customers, providing clear, professional support by phone and email.

About us

Cansford Laboratories is a UK‑based, state‑of‑the‑art provider of hair and oral fluid drug and alcohol testing. With over 25 years’ experience and a pioneering history in hair testing, we are proud to deliver a fast, reliable and industry‑leading service. Our people, knowledge and commitment to quality are central to everything we do.

What we’re looking for

• Strong communication and interpersonal skills
• A customer‑focused approach with a positive, professional attitude
• Highly organised, reliable and detail‑oriented
• Comfortable working with computer systems and accurate data entry
• Able to manage your own tasks while working successfully as part of a team
• Awareness of quality systems (ISO or similar) is helpful, but not essential
• Previous customer service or office experience is an advantage

Day‑to‑day responsibilities

Customer support:

• Respond to customer enquiries via phone and email in a clear, professional manner
• Manage incoming calls, directing queries and escalating issues as required
• Build positive working relationships with customers and colleagues

Administration & systems:

• Update customer records accurately, including notes of all interactions
• Ensure all received samples are logged into the system promptly and correctly
• Attend meetings, training sessions and audits as required
• Contribute to maintaining the highest standards of quality at all times

What we offer

• Annual salary starting from £23,500, dependent on experience and capability
• 25 days’ annual leave
• 35‑hour working week (9:00am–5:00pm) on a rota basis
• A probationary period of up to six months
• The opportunity to join a knowledgeable, supportive team within a forward‑thinking laboratory business

This is a great opportunity for someone who enjoys structured work, values quality and customer care, and wants to build their career within a respected and growing organisation.