Policy Administrator - #2072994

Health Policy Administrator (Maternity Cover)

Location: Cardiff (Hybrid – 2 days per week in the office)

Contract: Maternity Cover

Salary: £24,800 – £25,200 per annum

Hours: Monday to Friday, between 08:30 and 17:30

About The Role

We’re looking for a Health Policy Administrator to join our Operations team on a maternity cover contract. This is a varied and rewarding role, supporting our International Private Medical Insurance (IPMI), Underwriting, Sales, Finance, and Claims teams with high‑quality administrative and customer service support.

You’ll play a key part in managing the day‑to‑day administration of IPMI policies, working closely with colleagues, brokers, sales partners, and our growing international member base. Often the first point of contact, you’ll help ensure our customers receive a professional, efficient, and positive experience at every stage of their policy lifecycle.

This role is ideal for someone who thrives in a fast‑paced environment, enjoys working with detail, and takes pride in delivering excellent customer service.

What You’ll Be Doing

• Provide end‑to‑end administrative support across the full policy lifecycle, including quotations, new business, renewals, amendments, fulfilment, and cancellations
• Manage and respond to policy‑related enquiries via phone, email, live chat, WhatsApp, and web chat in a professional and timely manner
• Action all incoming policy administration emails within agreed service levels, ensuring accuracy and compliance with internal systems and standards
• Issue policy documentation accurately and promptly
• Support the Finance team by processing premium payments and securely taking credit card details where required
• Assist the Claims team with policy‑related queries
• Maintain accurate records and ensure all work aligns with company procedures and service expectations
• Escalate complex queries or workload challenges appropriately
• Collaborate with colleagues across the business to support operational goals
  
  

About You

Essential Skills & Experience

• Strong administrative or customer service experience
• Confident using Microsoft Office 365 (Outlook, Word, Excel)
• Excellent written and verbal communication skills
• High levels of accuracy and attention to detail
• Ability to manage multiple tasks, prioritise effectively, and work calmly under pressure
  
  

Desirable

• Experience within private medical insurance, underwriting, or policy administration
• Familiarity with customer‑facing roles involving phones and digital communication channels
  
  

Personal Attributes

• Professional, approachable, and customer‑focused
• Well‑organised with strong time management skills
• Proactive, adaptable, and solution‑oriented
• Comfortable working independently and as part of a supportive team
  
  

What We Offer

• Hybrid working with 2 days per week in our Cardiff office
• Structured training and ongoing support to help you succeed
• Opportunity to gain experience within international private medical insurance
• A collaborative, professional, and supportive working environment
• Bupa dental cover to support your oral health
• Health Shield cash plan, giving you money back on a range of everyday health services including optical and more
• Comprehensive travel insurance for added peace of mind
• Royal London pension scheme to support your future
• Death in service benefit for financial protection
• Paid volunteer days, giving you the opportunity to give back to causes that matter to you
  
  

If you’re looking for a varied administrative role where customer service and accuracy really matter, we’d love to hear from you.

Apply today to join us as a Health Policy Administrator.