Assistant Front Office Manager - #2076435

Pay: Up to £29,577.60 per annum

We're looking for an engaging and charismatic Assistant Front Office Manager to be one of the faces of the newly updated Copthorne Hotel in Cardiff. We're seeking a proficient Assistant Manager to help lead our team of professional front office colleagues to deliver the best possible experience with charisma and flair. As Assistant Front Office Manager, you'll deliver on managing all aspects of the front office (for example guest registration, check out, porter services, & concierge - all 24-hours a day, 7 days a week). You'll support and encourage them to create a warm atmosphere that makes our guests feel at home - regardless of where they have travelled from in the world!

As our Assistant Front Office Manager, your main duties will include:

• Providing both strategic and ‘hands-on' support to the reception, reservations and Night Reception teams to deliver a guest experience that is unique and truly brings the hotel theme to life
• Supporting the Front Office Manager in monitoring the departmental budget and controlling labour costs and expenses predominantly by managing day-to-day staffing requirements
• Assisting with identifying team training needs, overseeing the training and general development of the Front Office Team - ensuring effective on / off job training is completed. Providing ongoing mentoring, coaching and regular feedback to existing colleagues, managing conflicts and consciously working to improve all team members performance
• Carrying out Duty Manager shifts as required by the needs of the business, and having sufficient working knowledge of all other hotel functions to be able to deputise in the absence of the Front Office Manager
  
  

The ideal candidate will have:

• Minimum of 2 years previous experience in a Supervisory or Assistant Reception Manager position, with working knowledge of all hotel operations
• Attentive, professional customer service skills
• Confidence, professionalism and engaging personality
• Experience of using Opera CLOUD software (knowledge of MICROS POS software would be advantageous)
  
  

About The Hotel

Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions. Guests can choose from Standard, Club or Suite accommodation, the majority of which offer picturesque views over the lake.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

• Life Assurance
• Cash Health Plan cover option available
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Free / subsidised car parking
• Social Events, Wellbeing and Team Activities
• Uniform (Laundry / Dry Cleaning for Uniform)
• Length of Service related holiday scheme
• Recommend a Friend Scheme
• and many more!
  
  

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

If this sounds like the perfect opportunity for you then please, apply now!

Job Type: Full Time, Permanent

Benefits:

• Bereavement leave
• Company pension
• Employee discount
• Free parking
• On-site parking
• Paid volunteer time
  
  

Work Location: In person