Remortgage Case Handler - #2100246

Our Cardiff office is expanding, and we’re looking for a motivated, detail-driven Remortgage Case Handler to join our high-performing team.

This is more than just a role it’s an opportunity to be part of a business that helps customers achieve smoother, faster, and stress-free remortgage journeys. If you enjoy managing your own caseload, take pride in delivering excellent service, and thrive in a fast-paced, supportive environment, we’d love to hear from you.

• Be part of a supportive, collaborative team that shares knowledge and celebrates success
• Receive hands-on guidance and mentorship from experienced colleagues
• Enjoy clear career progression where your contributions are recognised and rewarded
• Work in an environment where you can truly own your cases and make an impact

What you'll be doing

• Manage day-to-day legal administration on behalf of lenders while progressing cases efficiently using the case management system
• Handle incoming correspondence and client calls, delivering a professional, customer-focused service
• Proactively drive cases forward to meet deadlines, ensuring all service standards and lender SLAs are achieved
• Ensure all property charges are cleared and cases are completed accurately and smoothly
• Arrange title insurance where required and complete monthly remortgage transactions
• Contribute to team success by attending meetings, supporting colleagues, and participating in ongoing development

• Organised, proactive, and detail-focused
• Comfortable managing workloads in a fast-paced environment
• A confident communicator with strong customer service skills
• Eager to learn, grow, and contribute to a high-performing team

• 31 days holiday including Bank Holidays
• Access to Perks at Work (discounts on travel, tech, retail and more)
• Reduced rates on estate agency, mortgage, conveyancing and surveying services
• 24/7 Employee Assistance Programme for you and your family
• Group Life Assurance
• Ongoing training, development, and career progression opportunities

#connellsgroup

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