Performance Marketing & CRM Coordinator - #2105653

Quest Search & Selection is currently looking for a Performance Marketing & CRM Coordinator to support the delivery of profitable digital campaigns and enhance customer acquisition and retention strategies across multiple online marketing channels. The role will play a key part in driving growth initiatives and contributing to the achievement of ambitious business targets.

The company we are partnering with is a leading multi-channel B2C consumer business, operating across a range of digital platforms to engage customers and deliver exceptional customer loyalty & service.

Duties & Responsibilities for thisPerformance Marketing & CRM Coordinatorrole:

• Take ownership of the end-to-end CRM journey, managing email and SMS campaigns from initial planning and creative development through to testing, launch, optimisation, and performance analysis.
• Develop and execute customer segmentation and targeting strategies to deliver relevant, personalised communications that drive engagement and commercial results.
• Create tailored CRM campaigns across diverse customer groups and brand audiences, ensuring messaging is aligned with customer needs and business objectives.
• Support the Digital Marketing Manager with daily trading reviews, performance analysis, forecasting, and campaign planning to maximise online growth opportunities.
• Act as a key contributor within the Digital Marketing team, helping improve channel performance, collaboration, and overall team effectiveness.
• Ensure digital trading activity aligns with wider marketing plans and product strategies, proactively identifying opportunities, gaps, and areas for commercial improvement.

To be successful in this Performance Marketing & CRM Coordinator role :

• 1-2+ years' experience in Digital Marketing, Performance Marketing, CRM, or a related online marketing role.
• Hands-on experience managing email marketing campaigns, including customer segmentation, audience targeting, and campaign optimisation.
• Understanding of key performance marketing channels, including paid search, paid social, and digital acquisition strategies.
• Strong analytical skills with experience using reporting tools such as Google Analytics to measure performance and identify insights.
• Experience with A/B testing, experimentation, and optimisation techniques is desirable.
• Previous experience within a B2C, ecommerce, or retail environment is essential, with an understanding of customer-led digital strategies.

The benefits of this Performance Marketing & CRM Coordinatorrole :

• 22 days' annual leave
• Free onsite parking
• Attractive salary package
• Contributory pension scheme
• Employee discounts across the group
• Access to ongoing training and development opportunities
• Central head office location - this is a fully office-based working environment

If this opportunity aligns with your experience and career aspirations, and you're looking to join a growing and innovative organisation, we'd love to hear from you. Please apply, quoting the relevant reference number JO-.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.