Housing Officer - #2135387

Housing Officer/Housing Assistant
Location: Cardiff
Rate: £21.00 – £27.43 per hour
Contract: Temporary, initially 4 weeks, with potential for longer-term cover
DBS: Enhanced DBS required

We are currently seeking an experienced Housing Officer or Housing Assistant to provide temporary cover for a well-established housing organisation in Cardiff. This is an excellent opportunity for someone with a strong background in social housing who can quickly settle into a busy housing management environment.

The role is initially for 4 weeks, with the potential for the assignment to continue depending on business requirements. This is a generic housing management role, covering a broad range of tenancy and property-related responsibilities. You will be responsible for delivering a high-quality housing management service to residents across Cardiff, with the main areas of coverage being Ely and Caerau.

You may also be required to provide cover across other areas of Cardiff when necessary.

Key Responsibilities:

• Managing a caseload of tenants and providing an effective housing management service.
• Chasing and managing rent arrears, working proactively with tenants to address payment issues.
• Carrying out tenancy management and related housing management duties.
• Undertaking compliance checks and ensuring relevant requirements are followed.
• Monitoring and supporting gas safety compliance.
• Following up on EICR (Electrical Installation Condition Report) requirements.
• Inspecting and monitoring communal areas, ensuring issues are identified and addressed appropriately.
• Supporting the management and handover of new housing developments.
• Liaising with residents, contractors and internal teams to resolve housing and property-related issues.
• Visiting properties and estates where required.
• Maintaining accurate records and ensuring housing management systems are kept up to date.
• Providing a professional, responsive and resident-focused service at all times.

About You:
We are looking for someone who has previous experience within social housing or housing management and who can work confidently across a varied caseload. You may be an experienced Housing Officer, or a Housing Assistant ready to take on a broader range of responsibilities.

You should have:

• Previous experience in a housing, tenancy or social housing environment.
• Experience dealing with rent arrears and tenancy management.
• A good understanding of housing compliance and property-related matters.
• The ability to manage competing priorities and work independently.
• Strong communication and interpersonal skills.
• A professional and customer-focused approach.
• The ability to work effectively with residents, colleagues and external contractors.
• Good organisational and administrative skills.
• The flexibility to cover different areas across Cardiff when required.

Working-from-home arrangements may be available, depending on the requirements of the service and the nature of the work being undertaken.