Commercial Support Manager - #2193961
Solutions Driven
Commercial Support Manager (Bids & Tenders)
Cardiff | Permanent, full-time | [£48k-£53k]
The business
Our client is an accredited scientific testing laboratory in South Wales and part of a larger UK testing, inspection, and certification group. Its customers include local authorities, Social Services teams, and professional clients across the UK. The business is growing, and this new role will shape how its commercial function works.
The role
Reporting to the Head of Sales, you’ll own the business’s bids and tenders from start to finish. You’ll find the opportunities, decide which ones to pursue, write and coordinate the submissions, and see them through to outcome. You’ll also lead a growth plan for the Social Services sector and run the commercial processes behind the sales team.
What you’ll do
- Identify and pursue tenders, frameworks, and procurement portal opportunities, owning them through submission, negotiation, and outcome
- Run the tender process for strategic opportunities brought in by business development colleagues
- Build and deliver the Social Services growth plan: procurement routes, target organisations, renewals, and new business
- Lead the annual pricing review and pricing governance, working with Marketing and Finance
- Own CRM standards, data quality, forecasting, and commercial reporting
- Run win/loss reviews and improve the quotation and sales processes based on what the data shows
- Train the sales team on tendering, pricing, CRM, and process
What you’ll bring
- A track record of owning bids or tenders and being accountable for whether they won
- Strong bid writing and commercial judgement, with the discipline to pull inputs from several teams together to a deadline
- Confidence with CRM and reporting, and the ability to turn data into decisions
- The ability to understand technical services and explain them clearly to buyers
Useful, but not essential
- Public-sector or local authority tendering, frameworks, or Social Services markets
- Experience with pricing strategy, renewals and retenders, or sales operations
- HubSpot, BI or dashboard tools
- A background in laboratory services, testing, legal, or social care markets
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