Customer Service Admin - #2194214

Cardiff
£28,000 - £30,000 per annum + pension and excellent benefits

An exciting opportunity to join a successful and award-winning market leader, supplying high-quality products. With a strong reputation for quality, customer service, and reliability, the company continues to experience sustained growth and offers excellent opportunities for career development within a supportive and collaborative environment.

• Starting salary between £28,000 - £30,000
• Life insurance
• Free on-site parking
• Excellent training and development opportunities

• Process customer enquiries, quotations, and orders accurately and efficiently.
• Validate customer orders against purchase orders and supporting documentation to ensure accuracy.
• Raise and manage sales orders, including delivery schedules and customer-specific requirements.
• Coordinate contract reviews, amendments, and customer requests within agreed timescales.
• Issue accurate order confirmations and delivery acknowledgements.
• Maintain customer records, order information, and CRM system data.
• Support the investigation and resolution of customer complaints and queries.
• Assist the Accounts team with customer account queries, disputes, and credit-related administration.
• Liaise with internal departments to ensure excellent customer service from order placement through to delivery.

• Previous experience in a customer service, sales support, or administration role.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• Confident using Microsoft Office, including Word, Excel, and Outlook.
• Experience working with CRM or ERP systems would be advantageous.
• Professional, approachable, and customer-focused mindset.
• Ability to work independently and take a proactive approach to tasks.
• Experience supporting a sales or customer service team is desirable but not essential.

INDENM

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.