Helpdesk Operator - #600165

Kier Group

Date: 1 week ago
City: Cardiff
Contract type: Full time
Work schedule: Full day
Kier Group

Provide your expertise to our contract & operational teams in Kier Places by joining us today as a Helpdesk Operative and develop your skills & ambition in a company that rewards you every day.

Helpdesk Operative

Location: Conway House, Cardiff

Business Area: Kier Places – Facilities Management

Contract & hours: Permanent, Full time, 40 hours. Monday to Friday between 7am and 6pm.

We are looking for a Helpdesk Operative to join our Facilities Management team based in Cardiff, where your role will be instrumental in providing operational support to Clients & Kier staff, enabling the performance of planned & reactive maintenance across your assigned portfolio


As a Helpdesk Operative with Kier, your day to day will include:

  • Scheduling of maintenance activities, including planned and reactive maintenance works

  • Liaising with subcontractors, site staff and engineers, client & other Kier staff.

  • Providing a high quality and professional service for both internal and external customers and stakeholders

Who are we looking for?

The role of Helpdesk Administrator is great for you if you have:

  • Experience working in a fast-paced environment

  • Able to use Microsoft Excel & Word proficiently

  • Knowledge of CAFM systems and previous experience of working in a Property/Building maintenance would be an advantage

If you require any reasonable adjustments during any part of the application process, please get in touch at [email protected] to discuss and arrange these.

Benefits at Kier

We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

  • new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more

  • Life Assurance Policy available to all employees

  • Access to our Green Car Scheme

  • Kier Rewards giving you access to our discount shopping site with offers available from over 800 retailers

  • 24/7 GP Service & access to an Employee Assistance Programme providing access to trained counsellors and information specialists

And so much more! You can read the full details of all our benefits on our website: Kier | Reward and Benefits Summary

Who are we?

We are Kier Facilities Management - the team that’s putting people into FM, delivering an incredibly wide range of innovative management and maintenance solutions, right across the UK. We’re a crucial part of Kier Places, providing hard and soft facilities management to hundreds of Government department sites and public buildings - offering you a role that will challenge and reward you, every single day.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

You can see more about our D&I action plan here:

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant’s criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

Closing Date: 17 February 2023

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

Recruitment agencies – we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page

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