Motor Underwriter - #1655597

An exciting opportunity has arisen for a Motor Underwriter to join the team at Admiral Money. 

About Admiral Money

Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. 

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

We have a plan to enhance, simplify and drive innovation through the Motor Finance industry and are putting together a first-class team to take our ambitious proposition and strategy to market. Our underwriting team are the enablers to our success in the Motor space.

The role

As a Motor Underwriter, its essential you can fit into a fast-paced, evolving, and innovative environment. Our products will challenge the status quo meaning you will be required to work with the underwriting lead to ensure our processes are effective and provide the efficiency required to deliver exceptional experiences to our customers. We are looking for someone who is customer and business focused with a motivation to succeed and progress within this role.

You will be responsible for managing their workload efficiently whilst maintaining a high accuracy of decisioning enabling customers to continue their car buying journey. It is key to actively engage in a collaborative and supportive team environment, where you share best practise and knowledge with your colleagues.

We are looking for someone who is highly motivated, has extensive knowledge in Motor Finance Underwriting, understanding the risk benefits of the secured nature of the product offering. You will be decisioning customers that have applied online or through dealership, so decisioning efficiency is just as important as decision accuracy.

You will be expected to drive positive customer experiences by adhering to SLA’s. You will be an integral part of our customers car buying experience, assessing affordability and sustainability of HP and PCP products for customers looking to fund their vehicles via the new Admiral Money proposition. You will be working closely with dealerships in your region to ensure speedy outcomes for customers and dealers.  

Key Responsibilities

• Serve as a subject matter expert for the Underwriting team as well as internal departments to optimise policies and processes.


• Engage with other SME’s across the Motor Finance function to make suggestions to improve the customer experience.

• Assess applications in line with our risk appetite utilising the tools available to you, within expected timescales.


• Ensure strong performance by putting quality of work and decisioning accuracy at the forefront.


• As this role is based in a new and growing team, you will be responsible for ensuring that best practise and expertise are shared across the operational teams and wider business areas where appropriate.

Skills

• Previous underwriting experience in the motor finance industry, with a strong appetite for providing great customer outcomes.


• You have effective communication skills combined with the ability to communicate clearly to all staff members.


• You have good telephony skills and experience talking to customers


• You have strong literacy and numerical skills.


• You are willing to be developed, coached, and to take on board feedback.


• You embrace working in a busy environment and are highly motivated.


• You are used to working to deadlines and meeting KPI’s.


• You are pro-active, organised, and able to manage your time effectively and take initiative. 


• You have a positive work ethic and have a can-do attitude when supporting business in change.


• Knowledge of FCA rulebook preferable but not essential

• Experience/good knowledge of Open Banking, CIFAS/SIRA/HP & PCP Products would be beneficial:

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

Admiral, Where You Can Be You

At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.