Reservations Agent - Hotel Indigo Cardiff - #1655942

Reservations Agent - Hotel Indigo Cardiff

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.How will you inspire the eclectic rhythm in our hotel? How will you bring the local neighbourhood story to life? At Hotel Indigo hotels, we're excited to meet spirited characters who can delight the most curious guests.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family at RBH and IHG Hotels


• An extra day's holiday for your birthday


• Enhanced Maternity, adoption & shared parental leave


• Course Sponsorship


• 30% F&B discount at RBH hotels


• 50% F&B discount at Hotel Indigo Cardiff


• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)


• Flexible working arrangements


• Wagestream - choose how and when you get paid


• Life Insurance


• Employee Assistance Programme


• Social and wellness events and activities all year round


• Free meals on duty saving you over 1000 per year

And much much more!

A DAY IN THE LIFE OF RESERVATIONS AGENT AT OUR HOTEL

• Expected hours 16 - 24 hours per week

Assist the reservations manager to optimise bookings, creating an exceptional first impression for every guest even before they arrive at the hotel

Manage daily reservation operations with a keen focus on accuracy, maximising occupancy, and implementing strategies to boost revenue during peak and off-peak seasons

Collaborate closely with the sales, marketing, and front office teams, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience

Engage with guests over the phone, via email, or through online booking channels, ensuring each guest's reservation journey is seamless, friendly, and aligned with our brand

WHAT WE NEED FROM YOU

• Proven experience in reservations or revenue management within the hospitality industry

Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests

Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail

Strong organisational and multitasking skills, able to balance high call volumes with guest requests

Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business

A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact *******@rbhmanagement.com