Mortgage Administrator - #1684858

Purpose: Mortgage Administrator (Customer Operations) is responsible for delivering the highest level of customer service to our customers. Customer Operations administration to include Redemptions, Payments, Deeds, Further Advances, Funds release preparation and sign off, post contract variations, invoice payments and Statement production ensuring all stages are processed in a timely and efficient manner. 

Key Responsibilities:

·       Always provide fast and efficient mortgage processing service in accordance with the Service level agreements and Procedures.

·       Customer Operations administration to include Redemptions, Payments, Deeds, Further Advances, Funds release preparation and sign off, post contract variations, invoice payments and Statement production ensuring all stages are processed in a timely and efficient manner.

·       Customer service – liaison with customers and solicitors, by phone, email or in writing.

·       Review and update procedure documents as applicable

·       Any other related duties as directed by the Management team. 

Regulatory/Statutory Responsibilities:

·       You should complete required training and maintain good knowledge of the following in relation to your role. This is subject to change in accordance with regulatory needs and should not therefore be seen as an exhaustive list: e.g. MCOB/BCOB

·       Support the Society in ensuring adherence to all appropriate external regulations and legislation e.g. Building Societies Act, PRA and FCA Handbooks;

·       Support the Society in ensuring all governance activities comply with agreed Society policies and procedures, including Risk Management; Fraud; Money Laundering; Data Protection; Information Security; Health & Safety and Business Continuity Management (BCP) ensuring a good understanding, a knowledge of the key risks and the duty of care required to abide by them to protect the Society.

·       Knowledge and understanding of FCA’s PSD and BCOB regulations and its implications to our business;

·       Knowledge, understanding and adherence to the regulations relating to anti-money laundering, financial crime and anti-bribery and corruption. Ensure awareness of how to report suspicions to the MLRO, and your duty to avoid ‘tipping off’.

·       Ensure that you adhere to all audit and compliance requirements and Society Policy and Procedure.

Qualifications

• An excellent standard of written and spoken English


• Minimum of 1 years' experience in a financial services environment


• Customer service experience over the phone and by email, ideally in the financial services sector


• Mortgage or collections experience preferred


• Proficient in the use of MS Office (Word, Outlook)