Client Quotations Advisor - #1696382

We are currently looking for a highly motivated and customer-oriented individual to join our team as a Client Quotations Advisor. The successful person will be responsible for providing a professional and timely service to our prospective clients within the residential conveyancing department.

Full Time Hours: Monday - Friday 8:30am - 17:00pm based in our Cardiff City Centre office.

What you'll be responsible for:

• Taking inbound calls from potential clients who are seeking conveyancing quotes.


• Assisting clients in making informed decisions by providing accurate conveyancing quotes and service information.


• Actioning and responding to client email enquiries.


• Make outbound calls to clients with outstanding quotes and follow up on potential warm leads.


• Conduct data entry tasks accurately and efficiently.


• Occasionally cover the office reception desk during lunch breaks or staff absences.


• Maintain a high level of professionalism and phone / email etiquette when interacting with clients.

What we're looking for:

• Experience with sales conversion and objection handling.


• Excellent people and customer service skills.


• An understanding of the conveyancing process is preferred but not essential.


• Able to build a good rapport and relationship with clients over the telephone.


• Being proactive in contacting clients via emails and telephone.


• Self-motivator.

What you'll receive:

• Competitive Salary


• 
  Annual Leave: Enjoy a minimum of 23 days each holiday year, plus bank holidays and extra time off to unwind, including an additional personal day, a day off for your birthday, and a discretionary paid day during the Christmas break.


• 
  Annual Leave Purchase Scheme: Option to buy up to 3 extra days of leave annually to support your work-life balance.


• 
  Gym Discounts: Access discounted memberships to help you stay active and healthy.


• 
  Growth & Development: We’re invested in your career with opportunities for learning and advancement.


• 
  Milestone Recognition: Celebrate your dedication with recognition and awards for key milestones.


• 
  Events: Take part in various networking, corporate, and charity events throughout the year.


• 
  Refer a Friend Scheme: Get rewarded for referring talented friends and connections to join the team.