Reservations Coordinator - #1700855

The Fairmont Scottsdale Princess is Arizona’s largest and longest-running AAA Five Diamond hotel. We invite you to help us stay iconic. The Princess offers luxury and world-class hospitality with 750 guestrooms, over 300,000 square feet of meeting space, four award-winning restaurants, six heated pools, and a luxurious Well & Being Spa. Join us for events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess, and Christmas at the Princess. Our hotel provides great benefits such as PTO, retirement matching, travel discounts, and more. We have it all – except for you!

• Employee discounts at the Fairmont Scottsdale Princess, local companies, and Accor worldwide for you and your family


• Free meals at our on-site employee restaurant


• Learning programs through our Academies to enhance your skills


• Excellent Medical and Dental benefits, 401K, Direct Deposit, etc.


• Career development opportunities within the hotel and nationally. The sky is the limit!

Your knowledge of the hotel and technical skill in responding to Guest calls demonstrate your professionalism. As a Reservation Coordinator, effective and engaging communication is essential when interacting with colleagues and Guests.

Reporting to the Director of Reservations, responsibilities include but are not limited to:

• Providing professional, friendly, and engaging service


• Booking and entering reservations using Opera Central Reservations System and Property Management System


• Maximizing revenue through up-selling and recommending hotel facilities


• Updating reservations for a smooth check-in and check-out


• Supporting the Sales & Marketing team


• Meeting and exceeding revenue goals


• Responding promptly to reservation calls and emails


• Following up with clients via Lead System in TRACK


• Handling faxes, voice messages, and external guest communication


• Having knowledge of departments like Housekeeping, Front Office, Engineering


• Assisting guests with hotel facilities information


• Adhering to policies, procedures, and safety standards


• Performing other duties as assigned

• Previous reservation sales experience is a plus


• Outstanding guest service and communication skills


• Proficiency in Microsoft Windows applications


• Strong interpersonal and problem-solving skills


• Responsible and reliable


• Ability to work under pressure in a fast-paced environment


• Team player with flexibility to work weekends and holidays


• Calm and courteous attitude focused on guest needs

• Frequent sitting during shifts


• Occasional standing, kneeling, pushing, pulling, lifting

Team and Environment: A team of Heartists committed to collaboration, support, and delivering the best guest experience. Feel Valued, Feel Sparked, We Are One.

Diversity & Inclusion: We promote an inclusive environment and aim to attract, recruit, and promote diverse talent.

Why work for Accor? We are more than a global leader; we support your growth and learning, helping work bring purpose to your life. Explore limitless possibilities with us. Learn more at https://careers.accor.com/.

Join us to write your story and imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS