Groundworker - #1706634

Service Operation Engineer (Pre-enablement) – South WalesOgi is a leading Welsh telco with big ambitions. We’re a network builder and operator bringing full-fibre services to communities across South Wales. Our Ogi Pro brand provides everything from telephony to managed IT services, alongside our high-capacity wholesale network that spans the M4 corridor.Backed by multimillion-pound private investment, we’re proud to be an employer of choice in Wales, creating hundreds of jobs across four offices. Join a purpose-driven team with a culture rooted in innovation that’s shaping Wales’s digital future!We’re continuing to grow our engineering crews across South Wales, and we’re now on the lookout for practical, hands-on individuals to join our team. This role focuses on pre-enablement and civils work—helping prepare customer sites for connection to our network across South Wales.About you…This is a full-time, permanent role, well suited to someone who enjoys working outdoors, takes pride in a hands-on job done safely and professionally, and brings a proactive, customer-first mindset to their work.Ideally, you’ll have some experience in a similar field, but we’re open to people from adjacent industries too. If you’ve worked in utilities, construction, groundwork or similar roles where civils and site work are part of the day-to-day, we’d love to hear from you. What matters most is a great attitude, a willingness to learn, and a practical, safety-conscious approach.

You’ll also need:* A full UK driving licence* Confidence working in a manual, physical role in all weathers* Strong communication skills – you’re comfortable speaking with customers and the team* An understanding of basic civils work (like ducting, digging or reinstatement)

You’ll stand out if you have:* Experience with fibre installs (especially in customer premises)* Familiarity with BT Openreach or PIA networks* The ability to read network build drawings (ducts and poles)* Awareness of Health & Safety and environmental standards, including COSHH

And if you hold any of the following qualifications or accreditations, great – but if not, we’ll support you with training:* NRSWA – Unit 2 (Signing, Lighting & Guarding)* SA002 (Underground Safety)* Smart Awards including S7 or S8 for PIA (Underground/Overhead), SA001* IPAF

If you’re hands-on, adaptable and enjoy variety in your working day, this could be a brilliant opportunity to grow with us.

What you’ll be doing…This is a field-based role, supporting our installation teams by getting customer sites ready to be connected. You’ll work closely with your supervisor to manage your daily workload and ensure the highest standards in health, safety and quality.

Your day-to-day will include:* Installing fibre sub-duct from the customer premises back to the local network point* Carrying out small civils tasks such as digging, duct clearing and reinstatement* Completing vehicle and equipment checks before each shift* Identifying and reporting any blockages or issues (including raising an A55 if needed)* Speaking with customers to explain the work being done* Completing all necessary health & safety paperwork, including job-specific risk assessments and near-miss reports* Managing your stock and kit effectively, keeping everything organised and ready to go* Attending team meetings or briefings as neededThis is a crucial role that underpins the quality of our customer experience – helping us make sure every install runs smoothly, and every customer gets connected properly the first time.Next Steps?Please get in touch for more information and a confidential chat, even if you don't tick all the requirements but think you'd be a good fit.By applying to this advert, you are giving Ogi the authority to hold and process your data in line with our privacy policy, which can be found on our website.