Business Change Lead - #1718627

The successful candidate will support and manage business change initiatives across the organisation, ensuring that changes are effectively implemented and sustained. This role is crucial in driving our strategic objectives and enhancing our operational efficiency.

Our Peterborough office is a growing hub of opportunity following our exciting acquisition of MoreThan Insurance. Join the adventure at Admiral Insurance as we set up our new Pet Department in Peterborough. We want you to be part of our journey; we're on the lookout for an enthusiastic Business Change Lead who is eager to dive into the world of pet insurance and help us make a paw-sitive impact!

Please note, there will be an expectation to travel cross-site for this position.

1. Collaborate with senior business leaders to support change strategies and objectives


2. Conduct impact assessments and develop post-implementation assessments to ensure key objectives are achieved


3. Engage with stakeholders to ensure input, buy-in, and support for change initiatives, both ahead of, during, and after delivery


4. Ensure that department and business governance is followed when implementing change, and that reporting and data insight are considered along the way


5. Monitor and report on the progress of change projects, ensuring they are delivered on time and within budget


6. Identify and address potential risks and issues related to change initiatives


7. Capture and maintain guidance and training material to support change initiatives


8. Identify potential improvements for our stakeholders and implement solutions


9. Provide training and support to staff to facilitate smooth transitions


10. Support the Pet Claims Transformation Manager and wider Pet Claims Leadership Team with ad-hoc projects or activities


11. Foster a culture of continuous improvement and innovation within the Pet business area

• Experience in a business change role, preferably within the insurance or financial services sector


• Understanding of change management principles, methodologies, and tools


• Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels


• Strong analytical and problem-solving skills


• Proficiency in Microsoft PowerPoint and Excel


• Project management experience is desired but not essential


• Relevant qualifications in change management or project management (e.g., Prosci, PMP, PRINCE2) are desirable


• Awareness of key claims department metrics such as NPS, cost per claim, claims cycle time, and contact rate


• The ability to operate effectively with limited supervision, adaptability, teamwork, and time management skills are essential


• Passion for pets and a commitment to safeguarding their health and well-being

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and in a direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality, or any of the protected characteristics.

Our fantastic benefits ensure our colleagues have a great work-life balance; You can view some of our other key benefits here.