Victim Care Officer - #1721133

• Flexible working options including hybrid working


• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays


• An extra day off for your birthday & options to buy or sell annual leave


• Pension with 5% employer contribution


• Enhanced sick pay allowances, maternity & paternity payments


• High Street, retail, holiday, gym, entertainment & leisure discounts


• Access to our financial wellbeing hub & salary deducted finance


• Employee assistance programme & wellbeing support


• Access to EDI networks and colleague cafes


• Cycle to work scheme & season ticket loans


• Ongoing training & support with opportunities for career development & progression

This role is based in our office in Rumney Police Station, Cardiff, CF3 4FD.

The purpose of this role is to provide support to victims of Domestic Abuse, ensuring that South Wales Victim Focus successfully helps people cope and recover from the effects of crime. South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identifying what matters to service users and empower them to take control of their journey.

As a Domestic Abuse Victim Care Officer you will work as part of a team providing direct support to the victims of Domestic Abuse ensuring they have appropriate information and resources to recover from their experiences.

You will need:

• Knowledge of the Criminal Justice System and the impact of crime on victims and witnesses


• Knowledge of a range of voluntary and statutory agencies


• Safeguarding issues and legislation


• Experience of working in a challenging and changing environment


• Able to work without direct supervision


• Knowledge of the importance of confidentiality and data protection


• Ability to gather, analyse and use information and evidence from different sources


• Problem-solving skills


• Ability to communicate effectively and sensitively

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

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