Senior Office Administrator- Cardiff - #1722680

Vacancy Name Senior Office Administrator- Cardiff

Vacancy No VN1176

Employment Type Permanent

Duration N/A

Location City Cardiff

Location Country United Kingdom

Company Description Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 2500 colleagues operate collaboratively, combining collective expertise to maximise potential.

Description Join our team as a Senior Office Administrator! Reporting to the Area Practice Manager, this role combines administrative, organisational, and relationship management responsibilities. Ideal for a detail-oriented individual who thrives in a dynamic environment, you’ll play a key role in ensuring the smooth running of operations within a leading accountancy group.

Key Responsibilities

• Manage phone calls, ensuring professional and timely responses.
• Chase clients for required books and records to meet deadlines.
• Oversee scanning, filing, and organisation of documents.
• Support the onboarding process for new clients, maintaining compliance with Xeinadin guidelines.
• Finalise and distribute accounts and personal tax packs to clients for approval.
• Assist the Hub Credit Controller in resolving debtor queries.
• Process invoices, write-offs, and WIP adjustments.
• Apply for HMRC and Companies House authentication codes.
• Allocate disbursements to clients and manage payments over the phone.
• Process and reconcile office petty cash and handle cheque payments.
• Schedule client appointments and coordinate the safe return of books and records.
• Maintain an inventory of IT equipment, including laptops, issued to team members.
• Order office supplies and manage stationery stock.
• Provide project support to the Area Practice Manager as required.
  
  

Key Requirements

• Proven experience in administration and a fast-paced environment
• Very high level of attention to detail and accuracy
• Proficient with Microsoft Excel, Word, Outlook etc.
• Excellent time management skills - handling multiple and varied deadlines concurrently
• Must be able to meet administrative deadlines
  
  

Additional Requirements

• Be able to work independently as well as part of a team
• Organised, proactive, reliable and self-motivated
• Confident communicator with personnel at all levels within the business, both written and verbal
  
  

Model Office Based

Salary Competitive

Benefits

• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme – 24/7 support, free and confidential
• Corporate Discounts Platform
  
  

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:

• PMI single or family
• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental
• subject to exceptions and business needs