Customer Service Advisor - #1789962

Red Recruitment is recruiting Customer Service Advisors in Cardiff to join our client, the travel insurance specialist for customers with pre-existing medical conditions.

You will be the first point of contact for customers via phone, email, and live chat, offering guidance, resolving queries, and ensuring a positive customer journey.

The salary for this position is £24,000 - £28,000 per annum.

Benefits and Package for a Customer Service Advisor:

• Salary: £24,000 - £28,000 per annum
• Hours: Monday - Friday, hours between 8.30am - 8pm and 1 in 4 weekends, Saturday or Sunday
• Contract Type: Permanent
• Location: Cardiff
• Hybrid working is available once you have passed the probation period
• Company pension
• Cycle to work scheme

Key Responsibilities of a Customer Service Advisor:

• Acting as the first point of contact for customers, providing outstanding service via phone, email, and live chat
• Responding to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution
• Handling complaints empathetically and effectively, striving for complete customer satisfaction
• Using live chat and other digital platforms to support and guide customers in real time
• Communicating clearly and professionally in both written and verbal interactions
• Demonstrating a commitment to exceeding customer expectations and enhancing the customer experience

Key Skills and Experience of a Customer Service Advisor:

• You should be an excellent communicator, being articulate in both written and verbal communication
• You ideally will be motivated by goals and consistently work towards achieving and exceeding performance metrics
• You should be committed to delivering an exceptional service experience at every touchpoint
• Being detail-oriented with high level of accuracy and commitment to getting things right the first time is required
• You will need to be resilient and remain positive and work well under pressure

If you are interested in this position, please apply now!

Red Recruitment (Agency)