Community Administrator/Receptionist - #2126138

Community Administrator/Receptionist

Location: Cardiff

Employment Type: Full-time (Monday to Friday)

Reporting to: Office Manager

Salary: £27,500

About the Role

We are looking for a friendly, organised, and proactive Community Administrator / Receptionist to be the welcoming face of our Cardiff workspace. This is a varied role that combines front-of-house reception, community engagement, and administrative support to ensure our members, visitors, and team receive an exceptional experience every day.

The successful candidate will thrive in a fast-paced environment, enjoy building relationships, and take pride in creating a professional, welcoming, and well-organised workplace.

Key Responsibilities

Reception & Front of House

Welcome members, visitors, and guests in a warm and professional manner

Manage incoming calls, emails, and general enquiries

Handle visitor sign-in procedures and maintain security protocols

Receive and distribute post and deliveries

Ensure reception and communal areas remain tidy, presentable, and fully stocked

Community Support

Build positive relationships with members and visitors

Support the onboarding of new members, including workspace orientation

Assist with organising community events, networking sessions, and wellbeing activities

Promote a positive and inclusive community atmosphere

Respond promptly to member requests and escalate issues where appropriate

Administration

Provide administrative support to the Office Manager and wider team

Maintain accurate records and databases

Assist with meeting room bookings and workspace management

Prepare documents, reports, and correspondence as required

Facilities Support

Carry out regular checks of communal areas

Report maintenance issues and liaise with contractors

Assist with health and safety compliance and workplace inspection

Help ensure meeting rooms and shared facilities are ready for use

Person Specification

Essential Skills & Experience

Excellent communication and interpersonal skills

Strong organisational and time management abilities

Confident using Microsoft Office (Outlook, Word, Excel, Teams)

Ability to prioritise multiple tasks and work independently

Professional appearance and positive attitude

High level of attention to detail

Posting and participating in social media marketing

Desirable

Experience working within a serviced office, coworking, or commercial property environment

Experience using CRM or workspace management software

First Aid or Health & Safety awareness

Experience organising events or community activities

Personal Attributes

Friendly and approachable

Highly organised and dependable

Solution-focused with a proactive mindset

Confident communicating with people at all levels

Flexible and adaptable

Calm under pressure

Team player with a willingness to support colleagues

What We Offer

A welcoming and supportive team environment

Opportunities for training and professional development

Varied and engaging day-to-day work

The chance to help shape a thriving professional community

Employee wellbeing initiatives

Annual leave entitlement plus public holidays (subject to company policy)

Working Hours

Monday to Friday

Standard office hours are 9:00-17:00 with a 1 hour lunch break

Occasional flexibility may be required to support community events