Business Relationship Manager - #1708930

Business Relationship Manager
Our higher education client is looking for a Business Relationship Manager to support their digital transformation agenda. Sitting in the digital directorate, you will beengaging internal university stakeholders to understand and translate their strategic and operational needs. Acting as the primary liaison between the business and IT, they ensure requirements are effectively communicated to relevant teams through established processes. They will lead stakeholder engagement efforts, maintain consistent communication, and ensure a fit-for-purpose communications strategy is in place. Leveraging their expertise, the postholder will manage stakeholder relationships, align services with business needs, and represent D&T as a responsive and effective partner.
You will need to deliver following responsibilities:
Provide ITMS relationship leadership for designated areas of the university.
Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs.
Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards
Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students.
Undertake assessment and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements
Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing to Faculty Executive and other leadership committees as appropriate.
Identify, address, and propose solutions for process challenges, driving service optimisation and improvement initiatives.
Develop and nurture relationships with internal and external stakeholders to ensure a broad frame of reference that supports decision making, innovation and facilitates the delivery of business outcomes.
Develop and analyse quantitative and qualitative data and distil into clear and concise concepts to help inform organisational decision making.
Lead and enable corporate and local projects in line with university project management governance. Drive projects to completion through the creation of collegiate working environments.
Collaborate closely with colleagues within the Directorate to manage stakeholder expectations, ensuring clear communication and engagement of relevant teams/expertise for the successful initiation and delivery of projects.
Develop and implement IT demand management and processes across the University, actively managing demand flow and provide recommendations for IT resource deployment within the respective business areas.

3 days per week on-site.

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